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FAq's

What is Protect Your Booking?

Protect Your Booking offers peace of mind for your gaming adventures. This optional add-on enables you to reschedule your game for free up to 6 hours before the start time, providing flexibility in your plans. Say goodbye to worries about unexpected changes and embrace the assurance of Protect Your Booking.

Protect Your Booking - Terms & Conditions 

- You must email us at least 6 hours prior to your game start time if you wish to reschedule at info@escapable.co.uk.

- Rescheduling is subject to availability.

- If you contact us within 6 hours of your game start time, this voucher will no longer be accepted, and standard rescheduling charges will apply.

- Each Protect Your Booking voucher is only valid for one game. If you have more than one game, you must have a separate Protect Your Booking voucher for each.

- Protect Your Booking vouchers are only valid for use on the exact game it has been purchased with.

- This voucher enables you to reschedule your game 1 time.

- ONLY VALID ON FULL PRICED GAMES. Not valid when booking with a gift voucher or using any promotional codes.

- Protect Your Booking Vouchers are non refundable.

Do I need to purchase Protect Your Booking?

No, however please be aware that our standard cancellation policy will apply to those who do not purchase this added protection. View the cancellations/rescheduling tab.

I have another question...

Feel free to get in touch via Facebookphone or email and we'll get back to you asap!

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