FAq's

Can we add additional players to existing bookings?

No problem! We can always add more people on the day of your game in-store. Just make the Games Master running your game aware you wish to add an additional person. (Please note, we can add people on, but we can't refund any players no longer attending. We also can't exceed the maximum amount of players allowed in a game).

Can individuals under 18 play the escape rooms by themselves?

Unfortunately not, we require at least one person aged 25+ for every 4 individuals ages 0-17 in the room. This is to make sure we adhere to our Health & Safety procedures.

Can I have multiple games running at the same time?

We will always try our best to run games alongside each other where possible, however, this may not always be possible depending on other games booked that day. We'd advise booking well in advance, or getting in touch with us about running games simultaneously. Looking to book for corporate team building? We have a handful of packages available just for you! You can find out more here.

Do you have a waiting area for people not participating in the game?

Unfortunately we do not have anywhere for people to wait, for friends or family to finish the game. Please only bring with you those who will be playing game. As anyone not playing will unfortunately be asked to leave.

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Where are you located?

We have two sites located within Wakefield:

Escapable, Thornes Lane Wharf, Wakefield WF1 5RL

Escapable, Ridings Shopping Centre, The, Almshouse Ln, Wakefield WF1 1DS

(Located next door to REEL Cinema)

What time do we need to arrive?

Please arrive for the time you have booked for. E.g. booked for 10:00am arrive for 10:00am. We no longer require people to arrive early.

Is there parking?

At our site at Thornes Lane Wharf we have free parking right outside the door! For The Ridings Shopping Centre we recommend parking in The Ridings Car Park.

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What is an escape room and what can we expect?

You have 60 minutes* to solve a series of puzzles and challenges to try and make a successful escape from the room. You will have to work as a team to get through the quirky and hidden surprises the room has to offer. Each room has it's own theme and unique puzzles.

*75 minutes for The Great Loudini

Can individuals under 18 play the escape rooms by themselves?

For safety and enjoyment, guests under the age of 18 must be accompanied by someone aged 25 or older throughout their escape room experience.

What age groups is it suitable / reccomended for?

There is no set age limit for our escape rooms, but due to the nature of the puzzles, we normally recommend that anyone over the age of 12 will be ok. We have however had families with children as young as 7 still thoroughly enjoy it! Please note: There must be at least one person aged 25+ for every 4 individuals aged 0-17 in the room.

Is it scary or claustrophobic?

Our rooms aren't scary, they are designed to be able to be done by families, couples, and work colleagues, so we have tried our best to accommodate everyone. There is always an unlocked door that you can use to take a breather or have some space. You are never actually "locked in".

Are the games private?

Yes! Your booking slot is just for you and your group!

Can I play if I am pregnant or have mobility issues?

Of course! Avast and The Great Loudini are perfect. The layout and/or physical nature of our other games may make them trickier, but please get in touch so we can explain in more detail, as it may still be possible.

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Can I cancel my booking?

Please be aware that our escape rooms are live events with staff assigned to your team upon booking. We are therefore not able to offer refunds for any cancellations or unattended bookings. Any team arriving more than 10 minutes late without any attempt to contact us will be treated as a cancellation. We will attempt to contact you should this be the case, via the lead bookers’ contact details. Any rescheduling/cancellation enquiries must be made via email (info@escapable.co.uk) and cannot be resolved via phone. If you are wanting to reschedule a booking please read below.

Can I reschedule my booking for another date/time?

We will make every effort to accommodate the rescheduling of a booking up to 72 hours before the game is due to start, however a rebooking fee of up to 50% of the original booking price may apply. No amendments can be made within the 72 hour period. Any rescheduling/cancellation enquires must be made via email (info@escapable.co.uk) and cannot be resolved via phone. If you have purchased Protect Your Booking please click the Protect Your Booking tab.

What if some our party can no longer attend the booking?

Unfortunately if any players are no longer able to attend we are unable to refund them players. We always recommend booking for the minimum amount of players attending, as we can always add players on (right up until the minute your due to play) but can't remove and refund for players no longer attending.

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Does this work for corporate team building?

Yes very much so, in fact, it's something we actively promote! We find it's the perfect mix of fun and teamwork for groups to really get the most out of the experience. You can find out more here, or if you'd like to get in touch you can contact us here.

Do you sell gift vouchers?

Yes! We often get asked for these by people looking for a unique and fun birthday gift, wedding present etc, you can find them here!

Do you sell drinks?

Yes, we have a selection of soft drinks and bottled water available.

Are there toilets on site?

We have toilets on site at Thornes Lane Wharf. However unfortunately we do not have toilet facilities within our Ridings Shopping Centre site. However the centre does have toilets located on the lower level, opposite The Morrisons entrance.

Do you do any discounts or offers?

For blue light cardholders, we offer 5% off our Avast!, Titanic & Outatime games booked for Tuesdays and Thursdays (excluding school holidays). This discount cannot be used for The Great Loudini. Bookings using this discount must be made by the cardholder, as you will be asked for your blue light card number. Simply add code NHS5 to your booking!

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What is Protect Your Booking?

Protect Your Booking offers peace of mind for your gaming adventures. This optional add-on enables you to reschedule your game for free up to 12 hours before the start time, providing flexibility in your plans. Say goodbye to worries about unexpected changes and embrace the assurance of Protect Your Booking.

Protect Your Booking - Terms & Conditions

- You must email us at least 12 hours prior to your game start time if you wish to reschedule at info@escapable.co.uk.

- Rescheduling is subject to availability.

- If you contact us within 6 hours of your game start time, this voucher will no longer be accepted, and standard rescheduling charges will apply.

- Each Protect Your Booking voucher is only valid for one game. If you have more than one game, you must have a separate Protect Your Booking voucher for each.

- Protect Your Booking vouchers are only valid for use on the exact game it has been purchased with.

- This voucher enables you to reschedule your game 1 time.

- ONLY VALID ON FULL PRICED GAMES. Not valid when booking with a gift voucher or using any promotional codes.

- Protect Your Booking Vouchers are non refundable.

Do I need to purchase Protect Your Booking?

No, however please be aware that our standard cancellation policy will apply to those who do not purchase this added protection. View the cancellations/rescheduling tab.

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