Question 1

What is an escape room?

Accepted Answer

An escape room is a live, immersive puzzle experience. Your team is placed inside a themed room and must solve puzzles, uncover clues, and complete objectives within the allotted time.

Question 2

How long does an escape room experience at Escapable typically take, and what should we expect during our visit?

Accepted Answer

Most escape room games at Escapable last approximately 60 minutes, designed to provide a challenging yet enjoyable experience. In addition to the game itself, we allocate time for a 15-minute introduction briefing, where your Game Master explains the rules and sets the scene, as well as a 15-minute debriefing session after the game. We recommend allowing a total of 90 minutes for your visit to ensure you have ample time for the full experience, including any breaks such as restroom visits, without feeling rushed. This approach helps you make the most out of your time with us.

Question 3

Are the rooms scary?

Accepted Answer

No none of our rooms are scary!

Some rooms, such as For Sale’M’, may appear spooky at first glance due to their theme or atmosphere, but they are best described as Scooby-Doo–style mystery vibes rather than frightening.

We always recommend checking the game-specific page for details on atmosphere, lighting, or special effects. If you have any concerns, please feel free to contact us before booking.

Question 4

Can we play more than one game in a day?

Accepted Answer

Yes! Many teams choose to play multiple games in a single day, subject to availability and staffing.

If you’re playing three or more standard escape room games, you may be eligible for our Enthusiast Discount, which offers a discount on your 3rd and subsequent games played on the same day. Full details can be found on the Discounts & Offers page.

Please note: The Great Loudini – Live does not count towards the Enthusiast Discount and is not eligible as part of the total number of games played.

Some games also take place at different locations, so travel time should be considered when booking back-to-back sessions.

Question 5

What should we wear?

Accepted Answer

All of our games take place indoors, but many are located in former industrial-style buildings, so temperature can vary. We recommend dressing appropriately for the weather outside and wearing comfortable clothing that allows you to move freely.

Sensible footwear is advised (such as trainers or flat shoes). We do not recommend heels or loose clothing, as some games may involve light physical activity such as bending, crawling, or moving quickly around the room.

Oh... and don't forget your glasses if you wear them! 🤓

Question 6

Is it cold/hot inside the rooms?

Accepted Answer

We use heaters during colder months and fans during warmer weather. However, temperature can still vary depending on the time of year, the building, and the specific room. If you tend to feel cold, we recommend bringing an extra layer.

Question 7

How do I make a booking?

Accepted Answer

Bookings can be made online through our website, or by contacting us on 01924 682281 or info@escapable.co.uk. Full payment is required at the time of booking unless otherwise stated.

Question 8

Are bookings transferable?

Accepted Answer

No. Bookings are non‑transferable and cannot be sold, gifted, or reassigned to another party without our prior approval.

Question 9

Can I change the number of players?

Accepted Answer

You may usually add players (up to the room maximum) and pay the difference, subject to availability.

All requests to add players or amend team size must be made by email only to 📧 info@escapable.co.uk. We are unable to process team size changes by phone.

Reducing player numbers does not qualify for a refund, partial refund, or credit.

Question 10

What if fewer players attend than booked?

Accepted Answer

Your game will still go ahead at the original booking price. No refunds or credits are issued for unused spaces.

Question 11

Do I need to arrive early?

Accepted Answer

No. Please arrive on time for your booked start time. Arriving early does not guarantee earlier entry. E.g. if your game is booked for 10am, please arrive for 10am.

Question 12

Can I cancel my booking?

Accepted Answer

All bookings are non‑refundable once made, regardless of notice period or reason for cancellation. This includes (but is not limited to): illness, injury, travel disruption, weather conditions, change of plans, or player drop‑outs.

Question 13

Can I reschedule my booking?

Accepted Answer

Rescheduling depends on when you contact us and whether Protect Your Booking was purchased at the time of booking.

All rescheduling requests must be made by email only to 📧 info@escapable.co.uk. We are unable to process rescheduling requests by phone.

If you are unsure whether Protect Your Booking applies to your booking, please see the Protect Your Booking section below for full details, exclusions, and eligibility.

Standard bookings (without Protect Your Booking)
Bookings cannot be rescheduled within 72 hours of the scheduled start time.
Requests made more than 72 hours before the game may be rescheduled subject to availability and a rescheduling charge of up to 50% of the original booking value.
This charge reflects the loss of the original booking slot and associated staffing and operational costs.

Bookings with Protect Your Booking
Bookings may be rescheduled up to 12 hours before the scheduled start time.
Protect Your Booking allows one reschedule per booking only.
Protect Your Booking does not provide refunds or cancellations.

Question 14

What does rescheduling cover?

Accepted Answer

Rescheduling applies to date and time changes only. It does not apply to cancellations, refunds, partial refunds, or reducing player numbers.

Question 15

Does bad weather affect cancellations or rescheduling?

Accepted Answer

No. Poor weather, travel disruption, or public transport issues do not automatically allow cancellation or rescheduling.

If our team are able to safely access the venue, games are expected to go ahead as planned.

If exceptional circumstances mean that we are unable to open or safely run games, we will contact affected bookings directly via email. In these cases, we may offer a reschedule, subject to availability.

Weather affecting your personal travel plans does not qualify for a refund. (See Arrival, Late Policy & No-Shows for full details.)

Question 16

What if someone in my group can’t attend?

Accepted Answer

If player numbers drop, the booking still goes ahead at the original price. No refunds, credits, or partial refunds are issued.

Question 17

What is Protect Your Booking?

Accepted Answer

Protect Your Booking is an optional add-on (costing £4.99) that allows you to reschedule your game once, free of charge, up to 12 hours before your scheduled start time, providing extra flexibility if plans change.

Question 18

How do I use Protect Your Booking?

Accepted Answer

To use Protect Your Booking, you must email us at least 12 hours prior to your game start time at:
 📧 info@escapable.co.uk

Rescheduling is subject to availability.

Question 19

Protect Your Booking – Terms & Conditions (important)

Accepted Answer

You must email us at least 12 hours before your game start time if you wish to reschedule (📧 info@escapable.co.uk).
Rescheduling is subject to availability.
If you contact us within 6 hours of your game start time, Protect Your Booking will no longer be accepted, and standard rescheduling charges and policies will apply.
Protect Your Booking is valid for one (1) reschedule only.
Each Protect Your Booking add-on is valid for one game only. If you have more than one game booked, you must have separate Protect Your Booking add-ons for each game.
Protect Your Booking is only valid for use on the exact game it was purchased with.
Only valid on full-priced games. Not valid when booking with a gift voucher or using any discounts/promotional codes.
Not valid for The Great Loudini – Live.
Protect Your Booking add-ons are non-refundable.

Question 20

Do I need to purchase Protect Your Booking?

Accepted Answer

No, it’s optional. If you do not purchase Protect Your Booking, our standard cancellation/rescheduling policy (including cut-off times and rescheduling charges) will apply.

See the Cancellation & Rescheduling section.

Question 21

What time should we arrive?

Accepted Answer

Please arrive on time for your scheduled booking. e.g. booked to play for 10am, please arrive for 10am, no earlier or later.

Question 22

What happens if we’re late?

Accepted Answer

First of all contact us via phone to make us aware your running late (01924 682281) but please be aware:
Up to 10 minutes late: your game time may be reduced.
More than 10 minutes late without prior notice: your booking may be treated as a no-show, with no refund or reschedule.

Question 23

What if we don’t turn up?

Accepted Answer

No-shows are treated as cancellations and are not refundable or transferable.
These policies apply regardless of the reason for lateness.

Question 24

My game start time has changed - what does this mean?

Accepted Answer

In rare circumstances, we may need to adjust a game’s start time by up to 15 minutes either side of the originally booked time due to operational requirements (such as staffing, safety, or venue-related reasons).

If this happens, we will contact you as soon as possible via email to let you know.

Please note:
Any time change will be no more than 15 minutes earlier or later
A change to your start time does not automatically qualify for a refund
Where appropriate, we may offer a reschedule, subject to availability
This forms part of the Terms & Conditions accepted at the time of booking

If you are unable to attend the revised start time, our standard cancellation and rescheduling policies will apply.

Question 25

What happens if there is bad weather, travel disruptions or public transport issues?

Accepted Answer

As a general rule, if our team are able to safely access the venue, games are expected to go ahead as planned, regardless of poor weather, travel disruption, or public transport issues.

We do not automatically cancel or reschedule bookings due to poor weather, travel disruption, or public transport issues.

If exceptional circumstances mean that we are unable to open the venue or safely run games, we will contact affected bookings directly via email. In these cases, we may offer a reschedule to a later date, subject to availability.

Please note:
Weather conditions affecting your personal travel plans do not qualify for a refund.
Late arrivals or no-shows due to weather are treated in line with our late arrival and no-show policy.
Protect Your Booking remains the only way to reschedule close to your booking time.

We recommend allowing extra travel time during adverse weather conditions.

Question 26

Where can I find information about discounts?

Accepted Answer

All current discounts, eligibility rules, exclusions, and examples are explained in full on our Discounts page: https://www.escapable.co.uk/discounts

Discounts are applied strictly in line with the information shown on that page at the time of booking.

Question 27

How long are gift vouchers valid for?

Accepted Answer

Gift vouchers are valid for 12 months from the date of purchase unless stated otherwise.

Question 28

Are gift vouchers location-specific?

Accepted Answer

Yes. Gift vouchers are location-specific and can only be redeemed at the location they were purchased for.

Please make sure you select the correct location when purchasing or redeeming a voucher. Vouchers purchased for one location cannot be used at the other.

Question 29

What experiences can gift vouchers be used for?

Accepted Answer

Gift vouchers are redeemable for standard escape room games only.

Please note:
Gift vouchers cannot be redeemed towards The Great Loudini – Live Edition
Any experience exclusions will always be made clear at the time of purchase

Question 30

What does peak and off-peak mean?

Accepted Answer

Peak refers to weekend bookings (Saturday–Sunday)
Off-peak refers to weekday bookings (Monday–Friday)

Peak vouchers can be used on both peak and off-peak days. However any unused value cannot be refunded, transferred, or issued as credit

Off-peak vouchers are valid for weekday bookings and may be used on weekends by paying any applicable price difference at the time of booking.

The exact validity of a voucher will always be shown at the time of purchase and in the voucher’s Terms & Conditions.

Question 31

Can I part-use a gift voucher or split it across bookings?

Accepted Answer

No. All gift vouchers must be redeemed in full in a single booking.
Any unused value cannot be refunded, transferred, or issued as credit
If the total booking value exceeds the voucher value, the remaining balance must be paid at the time of booking
Gift vouchers are non-refundable and have no cash alternative

Question 32

Can child pricing be used with a gift voucher?

Accepted Answer

No. Gift vouchers are priced at adult rates, and child discount pricing cannot be applied when redeeming a gift voucher.

Children are very welcome to play, but when using a gift voucher:
All players must be booked under adult pricing
No refunds or credit will be given for any unused value

A child is defined as aged 12 and under.

Question 33

Can gift vouchers be combined with discounts or promotions?

Accepted Answer

No. Gift vouchers cannot be combined with:
Discounts
Promotional codes
Child pricing
Other offers

Question 34

Is there a minimum age?

Accepted Answer

Our experiences are primarily designed for adults and children aged 10+, unless a specific game states otherwise.

Question 35

What counts as a child for pricing?

Accepted Answer

Child pricing applies to players aged 12 and under only.
Any player aged 13 or over is charged at the adult rate.

⚠️ Important:
 Being charged at the adult rate does not mean a player is treated as an adult for supervision or responsibility purposes.

Question 36

Do children need to be accompanied?

Accepted Answer

Yes. All players under 18 must be accompanied by a responsible adult aged 25 or over.

Players under 18:
May not supervise other under-18s
May not act as the responsible adult for a booking
May be subject to additional restrictions depending on the experience

Children remain the responsibility of the supervising adults at all times.

Question 37

What supervision is required?

Accepted Answer

A minimum supervision ratio of 1 adult aged 25+ per 4 under-18s is required at all times.

This requirement applies regardless of pricing or how players are charged.

Question 38

I’m a single adult booking with two children aged 12 or under - how do I book, and can they play?

Accepted Answer

Yes, they can play.

If one adult is attending with two children aged 12 or under, the booking must be made as 2 adults and 1 child.

This means:
One child is charged at the adult rate
The remaining child qualifies for children’s pricing

This is because children’s pricing is only available when a minimum of two adult tickets are booked. When only one adult is attending, one child must be booked at the adult rate in order for children’s pricing to apply.

⚠️ Being charged at the adult rate does not allow that child to supervise others or count as the responsible adult.

This is a pricing and supervision requirement and applies regardless of which game is being played.

Question 39

Can babies or toddlers attend?

Accepted Answer

In some games, babies and toddlers are welcome. However, not all games are suitable, and some may be unsafe due to the nature of the room.

You must check the individual game page before booking to confirm whether babies or toddlers are permitted for that experience.
 
Baby & toddler rules (important – no exceptions)

Babies and toddlers are only permitted when a minimum of two adults aged 25+ are booked and present at all times
Only one baby or toddler (aged 5 or under) is permitted per group
Babies and toddlers attend free of charge
Babies must remain in a sling, baby carrier, portable seat, or bouncer throughout the game
(Escapable does not provide these)
Pushchairs are not permitted inside game rooms due to narrow layouts
You may leave a pushchair in the foyer at your own risk — we do not provide dedicated pushchair storage
Crawling or walking toddlers are not recommended, as some games contain small items that may pose a choking hazard
 
How do I book if a baby or toddler is attending?

Do not add babies or toddlers to the booking, as they will be charged and we are unable to refund this.

Instead:
Book only the paying players
Use the checkout field “This section is for helpful information you think would be useful for our team…” to tell us that a baby or toddler will be attending

If you forget to tell us at the time of booking, that’s absolutely fine, just email us in advance. Letting us know helps our team prepare.

Question 40

What if a game is unsuitable or supervision rules aren’t met?

Accepted Answer

For safety reasons:
Entry may be refused if a game is unsuitable for a child, baby, or toddler
Entry may be refused if supervision requirements are not met
No refund or reschedule will be issued in these circumstances

If an adult chooses not to participate in order to supervise a child, no refund will be issued for the non-playing adult.

Question 41

Do you have toilets?

Accepted Answer

Yes. Toilet facilities are available at both locations.

Question 42

Can players leave the room during the game?

Accepted Answer

Yes. If you need to leave the room (for example, to use the toilet), please inform your Game Master. The game clock will continue running.

Question 43

Are your games wheelchair accessible?

Accepted Answer

Accessibility varies by game, not by venue. Some experiences are wheelchair accessible, while others may have limitations due to layout, stairs, or physical gameplay elements.

Please check the accessibility information on the individual game page before booking, or contact us if you’d like advice on the most suitable experience.

Question 44

Where are you located?

Accepted Answer

We operate across two Wakefield locations. Full address details are provided on your booking confirmation.

Question 45

Do you provide parking?

Accepted Answer

Thornes Lane Wharf: Free on-site parking is available but is not owned or managed by Escapable.
The Ridings: Public multi-storey parking is available nearby and is operated independently of Escapable.

We are not responsible for vehicles or belongings left in parked cars.

Question 46

I have another question...

Accepted Answer

If your question isn’t answered above, please contact us via email at info@escapable.co.uk

During busy periods, response times may be slightly longer.

📄 Full Terms & Conditions: https://www.escapable.co.uk/terms-and-conditions

Question 47

Is it scary?

Accepted Answer

No, The Great Loudini is not scary. While the game does feature a live actor, they are there to assist and hopefully wow audiences, not to frighten anyone.

Question 48

When do the dates get released? I'm looking at a particular month, and there are no dates showing at the moment — why is that?

Accepted Answer

We release dates on a month-by-month basis, usually around the start of each month. If you're checking ahead and not seeing anything yet, it likely means the dates for that month haven't been released just yet. Sometimes it takes a little longer as we finalise availability and double-check calendars, so it's always worth checking back soon.

Question 49

None of the dates I’ve seen match up with the dates that I can do — what now?

Accepted Answer

While we publish the dates that we’re currently able to offer, you’re welcome to email us at info@escapable.co.uk with the dates and times you’re available. We’ll always do our best to accommodate requests. That said, please note that while we can sometimes make alternative dates work, there may be occasions when we’re unfortunately unable to.

Question 50

Why does The Great Loudini Live cost more than the other games?

Accepted Answer

This version includes a live actor who is a professionally trained magician — adding a whole new layer of performance and interaction. In addition, the Live edition is significantly longer than our other games, providing more time for immersion and entertainment.

Question 51

Should I play The Great Loudini Live if I’ve already played The Great Loudini Puzzles edition?

Accepted Answer

You can, but we don’t generally recommend it. Both versions feature the exact same puzzles. The key difference is that the Live edition includes a live actor, a full magic show, and a theatrical experience throughout — but puzzle-wise, it will be a repeat.

Question 52

Is the game difficult?

Accepted Answer

Yes — we tend to find that players can sometimes struggle with this game. That’s why we make it clear when booking that The Great Loudini is best suited to teams who have played at least three or more escape rooms previously. It’s designed to be a challenge.

Question 53

Is there air con or heating in the games?

Accepted Answer

We have heaters in the winter and fans in the summer to help keep the games comfortable. However, as the building was originally part of a factory, the temperature can vary slightly depending on the weather outside. There’s no full air conditioning, so on hot days the rooms may still feel a bit warm, another reason to dress sensibly for the season!

Question 54

What should I wear?

Accepted Answer

All of our games are played indoors, but please dress appropriately for the season and weather outside. While we do have heaters in winter and fans in summer, the temperature inside can still vary slightly as the building at Thornes Lane Wharf was originally part of a factory so it can be tricky to regulate at times.

🧊 In colder months: We recommend wearing warm, layered clothing. The rooms won't be freezing, but they may feel a little chilly at first.

☀️ In warmer weather: Feel free to wear cooler clothing like t-shirts and shorts, especially during the summer when the building can retain heat.

👟 Comfort is key: Please wear comfortable clothing and footwear. High heels are not recommended, trainers or flat shoes are ideal for moving around and enjoying the experience.

Basically… just dress sensibly and comfortably, and you’ll be good to go!

Question 55

Is this game wheelchair friendly?

Accepted Answer

Yes. The Great Loudini is wheelchair accessible. There is no crawling involved, and all areas of the game can be accessed without the need to bend or climb.

Question 56

Is it scary?

Accepted Answer

No, The Great Loudini is not scary. While the game does feature a live actor, they are there to assist and hopefully wow audiences, not to frighten anyone.

Question 57

So, should I play The Great Loudini Puzzles Edition if I’ve already played The Great Loudini Live?

Accepted Answer

You’re welcome to play The Great Loudini Puzzles Edition even if you’ve already experienced the Live Edition, but we don’t generally recommend it. Both versions use the exact same puzzles, so the gameplay will be familiar. The main difference is that the Live Edition includes a live actor, a full magic show, and a theatrical storyline — elements which are not part of the Puzzles version.

Question 58

Is the game difficult?

Accepted Answer

Yes — we tend to find that players can sometimes struggle with this game. That’s why we make it clear when booking that The Great Loudini is best suited to teams who have played at least three or more escape rooms previously. It’s designed to be a challenge.

Question 59

Is there air con or heating in the games?

Accepted Answer

We have heaters in the winter and fans in the summer to help keep the games comfortable. However, as the building was originally part of a factory, the temperature can vary slightly depending on the weather outside. There’s no full air conditioning, so on hot days the rooms may still feel a bit warm, another reason to dress sensibly for the season!

Question 60

What should I wear?

Accepted Answer

All of our games are played indoors, but please dress appropriately for the season and weather outside. While we do have heaters in winter and fans in summer, the temperature inside can still vary slightly as the building at Thornes Lane Wharf was originally part of a factory so it can be tricky to regulate at times.

🧊 In colder months: We recommend wearing warm, layered clothing. The rooms won't be freezing, but they may feel a little chilly at first.

☀️ In warmer weather: Feel free to wear cooler clothing like t-shirts and shorts, especially during the summer when the building can retain heat.

👟 Comfort is key: Please wear comfortable clothing and footwear. High heels are not recommended, trainers or flat shoes are ideal for moving around and enjoying the experience.

Basically… just dress sensibly and comfortably, and you’ll be good to go!

Question 61

Is this game wheelchair friendly?

Accepted Answer

Yes. The Great Loudini is wheelchair accessible. There is no crawling involved, and all areas of the game can be accessed without the need to bend or climb.

Question 62

Is it scary?

Accepted Answer

No, it’s not scary! We haven’t gone for full-on scares because we want the game to stay family-friendly, with just a creepy twist. Think Scooby-Doo vibes, a little spooky, a little silly, and lots of fun for all ages. That said, scariness is subjective, so what’s spooky to some might be a laugh to others!

Question 63

Is this game suitable for children?

Accepted Answer

Yes, we recommend For Sale’m' for ages 8 and up. While the game has a creepy atmosphere, we’ve deliberately avoided full-on scares to keep it family-friendly. Think Scooby-Doo meets our usual Escapable silliness!

That said, you know your child better than we do. If they’re easily frightened, it might be worth waiting until they’re a bit older or trying one of our other games first. Trust u, it’s no fun playing with a child who’s in tears and just wants to leave.

We’re all about spooky fun, not actual frights!

Question 64

Is this game wheelchair friendly?

Accepted Answer

Unfortunately, due to the layout and spacing within the room, For Sale’M is not suitable for wheelchair users. Please also note that some ducking and bending is involved during the experience.

THE Sequinned scandal: THE CASE OF HOLLY WOOD'S WONDERING WIG HINTS

What is an escape room?

How long does an escape room experience at Escapable typically take, and what should we expect during our visit?

Are the rooms scary?

Can we play more than one game in a day?

What should we wear?

Is it cold/hot inside the rooms?

How do I make a booking?

Are bookings transferable?

Can I change the number of players?

What if fewer players attend than booked?

Do I need to arrive early?

Can I cancel my booking?

Can I reschedule my booking?

What does rescheduling cover?

Does bad weather affect cancellations or rescheduling?

What if someone in my group can’t attend?

What is Protect Your Booking?

How do I use Protect Your Booking?

Protect Your Booking – Terms & Conditions (important)

Do I need to purchase Protect Your Booking?

What time should we arrive?

What happens if we’re late?

What if we don’t turn up?

My game start time has changed - what does this mean?

What happens if there is bad weather, travel disruptions or public transport issues?

Where can I find information about discounts?

How long are gift vouchers valid for?

Are gift vouchers location-specific?

What experiences can gift vouchers be used for?

What does peak and off-peak mean?

Can I part-use a gift voucher or split it across bookings?

Can child pricing be used with a gift voucher?

Can gift vouchers be combined with discounts or promotions?

Is there a minimum age?

What counts as a child for pricing?

Do children need to be accompanied?

What supervision is required?

I’m a single adult booking with two children aged 12 or under - how do I book, and can they play?

Can babies or toddlers attend?

What if a game is unsuitable or supervision rules aren’t met?

Do you have toilets?

Can players leave the room during the game?

Are your games wheelchair accessible?

Where are you located?

Do you provide parking?

I have another question...

Is it scary?

When do the dates get released? I'm looking at a particular month, and there are no dates showing at the moment — why is that?

None of the dates I’ve seen match up with the dates that I can do — what now?

Why does The Great Loudini Live cost more than the other games?

Should I play The Great Loudini Live if I’ve already played The Great Loudini Puzzles edition?

Is the game difficult?

Is there air con or heating in the games?

What should I wear?

Is this game wheelchair friendly?

Is it scary?

So, should I play The Great Loudini Puzzles Edition if I’ve already played The Great Loudini Live?

Is the game difficult?

Is there air con or heating in the games?

What should I wear?

Is this game wheelchair friendly?

Is it scary?

Is this game suitable for children?

Is this game wheelchair friendly?

Can individuals under 18 play the escape rooms by themselves?

What should I wear?

Is there air con or heating in the games?

I have another question that's not answered here...

Is it scary?

Is this game suitable for children?

Is this game wheelchair friendly?

Can individuals under 18 play the escape rooms by themselves?

What should I wear?

Is there air con or heating in the games?

I have another question that's not answered here...

Is it scary?

Is this game suitable for children?

Is this game wheelchair friendly?

What should I wear?

THE Sequinned scandal:
THE CASE OF HOLLY WOOD'S
WONDERING WIG
HINTS