FAq's

Gift vouchers are valid for 12 months from the date of purchase unless stated otherwise.

Yes. Gift vouchers are location-specific and can only be redeemed at the location they were purchased for. Please make sure you select the correct location when purchasing or redeeming a voucher. Vouchers purchased for one location cannot be used at the other.

Gift vouchers are redeemable for standard escape room games only. Please note: Gift vouchers cannot be redeemed towards The Great Loudini – Live Edition Any experience exclusions will always be made clear at the time of purchase

Peak refers to weekend bookings (Saturday–Sunday) Off-peak refers to weekday bookings (Monday–Friday) Peak vouchers can be used on both peak and off-peak days. However any unused value cannot be refunded, transferred, or issued as credit Off-peak vouchers are valid for weekday bookings and may be used on weekends by paying any applicable price difference at the time of booking. The exact validity of a voucher will always be shown at the time of purchase and in the voucher’s Terms & Conditions.

No. All gift vouchers must be redeemed in full in a single booking. Any unused value cannot be refunded, transferred, or issued as credit If the total booking value exceeds the voucher value, the remaining balance must be paid at the time of booking Gift vouchers are non-refundable and have no cash alternative

No. Gift vouchers are priced at adult rates, and child discount pricing cannot be applied when redeeming a gift voucher. Children are very welcome to play, but when using a gift voucher: All players must be booked under adult pricing No refunds or credit will be given for any unused value A child is defined as aged 12 and under.

No. Gift vouchers cannot be combined with: Discounts Promotional codes Child pricing Other offers